Shipping & Delivery

We pride ourselves on our reliable and efficient delivery system. Our orders are primarily shipped through leading logistics partners such as Bluedart, Amazon, Ecom Express, Delhivery, and DTDC, Xpressbees based on the service availability at your specified pin code. In rare situations where other carriers are inaccessible, we utilize Indiapost to ensure that your order reaches you.

Modes of Shipment

• Surface/Ground Shipping: The majority of our orders are shipped via standard courier services at no additional charge to you.
• Express/Air Shipping: For faster delivery, we offer Express (Air) shipping where possible. This service is contingent on the accessibility and additional costs associated with your pin code. Express shipping can be requested at an additional charge ranging from Rs. 45 to Rs. 70 per 500g.

Ground shipping is also the default method for local or inter-city deliveries (up to 500 KM from Nainital City) or when the shipment weighs over 2 kg, standard shipping is used, especially if the package size makes air shipment impractical.

Note: Orders containing items like batteries, liquids, gases, or other hazardous elements are strictly shipped via ground transport to ensure safety.

Packaging

All our products are packed using eco-friendly materials that are secure and tamper-proof, ensuring that your items arrive in pristine condition.

Customer Service

Should you have any questions or require assistance, please reach out to our customer service team via our Contact Us page.

Post-Dispatch

Orders placed before 11 AM are dispatched on the same day, excluding holidays and our days off (Friday, and Sundays or any public holiday observed by our shipping partners). Orders received after 9 AM are scheduled for the next business day. After dispatch, a tracking link is sent to your registered email address. We encourage you to use the link in the email to check the estimated delivery date (EDD) and track your shipment's progress. Please coordinate directly with the shipping company for delivery details.

FAQs

For answers to frequently asked questions regarding our shipping practices, please visit our FAQ page. Here you will find detailed information that can help clarify any concerns you may have.

For more information, refer to our terms & conditions page.