FAQ – FREQUENTLY ASKED QUESTION SHIPPING
We ship daily daily excluding Friday & Sunday and (Public Holidays). An order received before 11:30 AM gets shipped the same day.
Delivery depends on distance from our location (we are at Nainital, UK). Generally delivery takes place in 1-6 days (Metro and Non-Metro cities) and may take up to 10 days in some rural areas.
You will receive tracking details via SMS, Whatsapp and email on the evening of the dispatch day. Use the provided link to track your shipment.
Most courier company allows ONLY the customer to raise complaints.
We highly recommend to contact the shipping company’s helpline ASAP and register a complaint with them. We have no control on deliveries until the courier company’s estimated delivery date is overdue.
Raise a complaint with the shipping company immediately and notify us within 24 hours. We will investigate and acquire Proof of Delivery (POD) and start insurance claim process.
No, cancellations are only permitted before dispatch. Once the order is dispatched, cancellation is no longer possible.
RTO charges apply when delivery attempts fail due to an incorrect address or customer unavailability. These charges are deducted from the order value before issuing a refund.
PRODUCTS, ORDERS AND POST SALES
Yes, you will receive the same product as shown in the picture
We regularly evaluate inventory status, health and it’s demand. We will try our best to bring the product back in stock as soon as possible.
We recommend adding the product to your wishlist (click on the heart icon) for future access.
It is recommended that you either verify the product by looking into the Appliance/user manual or physically inspect the product by looking at generally technical name engraved on the product. Use SEARCH BAR to find the matching product on the website.
If you still require assistance, contact us with the picture of the product (with clear images) and we will assist you with the compatible product.
The warranty on each product is specified on the product page itself.
Most of the products sold are specially curated and are our own branded however we also partner with various reputed brands.
We send orders in a Tamper-proof bag or put tempered tape on the carton. If you receive a tempered package, take a picture and video and “REFUSE” delivery immediately. DO NOT SHARE delivery OTP with the delivery person unless you are 100% sure the package isn’t tempered. Share the package’s picture/video with us and we will manage it from there.
Please read more on this in our Refund & Returns Policy page.
CANCELLATION & RETURNS
Kindly refer to our return policy to understand the process.
We allow return up to 5 days from the date of delivery. The order being return MUST be unused and it’s original packing must not be damaged/tempered.
Kindly DO NOT put tapes directly on the original product.
In case damaged/tempered packing, we will reject your refund, you will be required to collect it back from us within 5 days of delivery (on your cost).
A cancellation is permitted only up until an order is NOT dispatched (generally before 11:30 AM), we recommend you to call us immediately, if you wish to cancel.
In case order already dispatched, cancellation is NOT possible.
Yes, we offer an exchange as long as the product is returned in UNUSED and undamaged condition. Exchange is possibly only within the return window (5 days from the date of delivery).
Contact us for exchange, we will evaluate case.
Customer bears the return shipping charges as stated in our return policy. In case of exchange, customer bears exchanged product’s shipping as well.
NO! Take a picture of the parcel, Reject delivery & contact us immediately.
Let the courier explain us why they have opened a package.
Don’t worry, we are here to cover you if this situation arises.
This is not required unless you feel the package was tempered (then you should reject it) and ended up accepting it.
If you accept a tempered package, we will not entertain “different product” claim.
You should also capture a video while opening the said package which may come handy to claim insurance from the shipping company.
Kindly follow the instructions given in the return authorization.
Make sure to mention the order ID on top of the return.
We will NOT accept return shipment without an order ID as it’s not possible for us to find an order ID or hold such shipment.
We process refund in the original mode of payment only. Once refund issued, you will received an RRN (Refund Reference No.) email from the payment gateway. You should contact your bank with the reference no. to know the status of your refund (if not received even after 5 working days from RRN email)
