Refund, Return (& Exchange) Policy

·         We understand there can be various reason for requesting a return or exchange and completely honor.

·         The following conditions must meet in order to process your return request and process your “refund” or “exchange” request:

·         Return request is received within 5 days of the delivery of the goods.

·         Return request is initiated formally by through any of the communication mode on the Contact-Us page and our acknowledgement is received.

·         After acknowledgement, merchandise is returned in the unused and original condition along with the undamaged original packing

·         Adequate cushioning and protection is provided before packing the return

·         Return is shipped through a trackable shipping option (Courier, speed post etc.) 

·         We will issue offer replacement or store credit in case you receive defective/damaged/wrong or incomplete order from our end.

·         Return shipping cost to be born by the customer.

·         Refund will be issued after assessment of returned product condition

·         In case of return of “non-defective” reasons, we will deduct original order shipping cost prior to initiating the refund

·         In case return pickup is requested , we will deduct return shipping cost (along with original order shipping cost if “non defective return”) prior to initiating the refund

·         Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund

·         If approved, your refund will be processed to the original method of payment, within a 5-7 days

·         Your bank may take additional 5-7 days to process and credit your refund. In case of any delay, contact your bank with the refund reference no. received from us

·         At any point of time, the refunds cannot exceed the actual amount paid for the order.