PRIVACY POLICY HIGHLIGHTS

Effective Date: January 1, 2022
Last Updated: June 11, 2025

JAGDISH REFRIGERATION ("Company," "We," "Us," or "Our"), operating under the brand name Satywali, respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This Policy outlines how we collect, use, and safeguard your personal data when you visit Satywali.com or purchase our products. By using our website, you agree to these terms.

1. Introduction

Satywali is an Indian e-commerce brand specializing in Home Appliances Accessories and Parts of Fridge, Air Conditioner, Washing Machine, Water Cooler, Deep Freezer, Microwave, Geyser). Our registered office is located at:

Address:
JAGDISH REFRIGERATION
Gurudwara Building, Shop No. 6-7, Nagababa Mandir Road,
Bhawaniganj, Ramnagar, Nainital,
Uttarakhand, India – 244715

Contact: +91 80774 71375
Email: hello@satywali.com

2. Information We Collect

A. Personal Data

  • Identity & Contact Details: Name, email, phone number, shipping/billing address.

  • Payment Information: UPI ID, card details (processed securely via Razorpay/PayPal; we do not store card numbers).

  • Account Data: Username/password (if you create an account).

B. Technical Data

  • Device Information: IP address, browser type, OS.

  • Usage Data: Pages visited, time spent, cart activity.

C. Cookies & Tracking

We use cookies to:

  • Remember your preferences (e.g., cart items).

  • Analyze traffic via Google Analytics.

  • Run targeted ads (opt-out via browser settings). 

3. How We Use Your Data

  • Process orders and deliver products.

  • Provide customer support (e.g., calls/emails).

  • Improve website functionality and product offerings.

  • Send marketing emails (with consent; unsubscribe anytime).

  • Comply with legal obligations (e.g., GST invoicing).

4. Data Sharing & Disclosure

We do not sell your data but may share it with:

  • Payment Gateways: Razorpay, PayPal.

  • Shipping Partners: Delhivery, FedEx, etc.

  • Legal Authorities: If required by law (e.g., tax audits).

5. Data Security

  • SSL encryption for secure transactions.

  • Payment details processed via PCI-DSS compliant gateways.

6. Your Rights

Under Indian law (IT Act, 2000), you can:

  • Access, correct, or delete your data.

  • Opt out of marketing emails (via "unsubscribe" link).

  • Disable cookies (may affect website features).

To exercise these rights, contact: hello@satywali.com.

7. Data Retention

We retain data for 2 years post your last interaction, unless longer retention is legally required (e.g., GST records).

8. Third-Party Links

Our website may link to Amazon/Flipkart or payment gateways. We are not responsible for their privacy practices.

9. Children’s Privacy

We do not knowingly collect data from minors (under 18).

10. Policy Updates

We may update this policy annually. Changes will be posted here with a revised "Last Updated" date.

11. Contact Us

For privacy concerns, reach us at:
Email: hello@satywali.com
Phone: +91 80774 71375
Address: Jagdish Refrigeration, Gurudwara Building, Ramnagar, Uttarakhand – 244715

12. Governing Law

This policy is governed by Indian law. Disputes will be resolved in Nainital District Court, Uttarakhand.