1. Website Usage and Product Representation

1.1. Accuracy of Displayed Colors

While every effort is made to accurately display product colors, variations may occur due to device-specific color gamuts, embedded image processors, or lighting conditions.

1.2. Responsibility for Product Compatibility

Customers must verify product compatibility with their requirements before making a purchase. The details, descriptions, and bullet points provided on product pages are binding terms of the sale.

1.3. Acceptance of Terms

By placing an order, you acknowledge that you have read, understood, and accepted all terms & conditions, including the product-specific terms outlined in descriptions and bullet points.

2. Orders and Shipping

2.1. Cancellation Policy

Orders cannot be canceled once they are dispatched or picked up by the courier.

2.2. Estimated Delivery Date (EDD)

The EDD is determined by the shipping/courier company and may vary depending on the destination. Notifications of the EDD will be sent via email and/or SMS.

  • Expediting delivery is beyond our control; customers may contact the shipping company directly for assistance.

2.3. Shipment Tracking

Shipment tracking details will be shared via automated emails and/or SMS to the registered contact details. Customers are responsible for following up directly with the shipping company.

  • For any issues, we will assist you in ensuring delivery as per the courier’s EDD.

3. Returns, Refunds, and Exchanges

3.1. Eligibility

    • Only damaged or defective products are eligible for exchange.
    • Return and refund requests are subject to our Returns & Refund Policy, which you are encouraged to review before making a purchase.

3.2. Claiming Defects or Damages

    • Any defects or damages must be reported within 24 hours of delivery through the Contact Us page, WhatsApp, or email (hello@satywali.com).
    • Claims filed after the timeline will be evaluated at our discretion.