FAQ – FREQUENTLY ASKED QUESTION SHIPPING
Your order can only be shipped to the address you enter at the time of checkout. It is not possible to change the address at a later stage therefore you are requested to enter the address where you desire to receive the order.
You may keep different address for billing and shipping. Please note that GST calculations will always be based on the shipping address ignoring billing address altogether.
We ship daily Friday & Sunday excluding and (Public Holidays). An order received before 11:30 AM gets shipped the same day. Orders received after 11:30AM gets shipped the next working day.
Our courier partners are Bluedart, Delhivery, DTDC, Amazon Transport, Indiapost, Ecom Express (Speedpost) etc. We prefer shipping with bluedart as long as pin code is serviceable else we select the next available courier service.
Delivery depends on distance from our location (we are at Nainital, UK). Generally delivery takes place in 1-6 days (Metro and Non-Metro cities) and may take up to 10 days in some rural areas.
Orders from New Delhi, Uttar Pradesh, Uttarakhand gets delivered in 1-3 days period.
We have provided “https://www.shiprocket.in/shipment-tracking/” tool on Shiprocket website. Kindly check the parcel after 24 hours of ordering. You will also receive tracking information from our shipping partner (Shiprocket Company) after the shipment is picked up hence no need to follow up.
Most courier company allows ONLY the customer to raise complaints.
We highly recommend to contact the shipping company’s helpline ASAP and register a complaint with them. We have no control on deliveries until the courier company’s estimated delivery date is overdue.
You are requested to immediately raise a complaint with the shipping company and also contact the local delivery station (contact shipping company for this info).
Since you are closest to the delivery station, it is prudent to establish contact with the station and take over your package ASAP.
We will also raise a complaint from our end and wait for the proof of delivery which may take 12-15 working days.
Refer to the point above and raise a complaint with the shipping company without any delay. We will monitor the case with you and issue you a replacement/ refund once proof of delivery (POD) received from the shipping company. No refund/ replacement request will be entertained during the investigation period.
We always accept the Prepaid orders. Cash on Delivery orders are not accepted due to fraud & Fake orders.
PRODUCTS, ORDERS AND POST SALES
Yes, you will receive the same product as shown in the picture
We regularly evaluate inventory status, health and it’s demand. We will try our best to bring the product back in stock as soon as possible.
We recommend adding the product to your wishlist (click on the heart icon) for future access.
It is recommended that you either verify the product by looking into the Appliance/user manual or physically inspect the product by looking at generally technical name engraved on the product. Use SEARCH BAR to find the matching product on the website.
If you still require assistance, contact us with the picture of the product (with clear images) and we will assist you with the compatible product.
The warranty on each product is specified on the product page itself.
Most of the products sold are specially curated and are our own branded however we also partner with various reputed brands.
We send orders in a Tamper-proof bag or put tempered tape on the carton. If you receive a tempered package, take a picture and video and “REFUSE” delivery immediately. DO NOT SHARE delivery OTP with the delivery person unless you are 100% sure the package isn’t tempered. Share the package’s picture/video with us and we will manage it from there.
Please read more on this in our Refund & Returns Policy page.
CANCELLATION & RETURNS
Kindly refer to our return policy to understand the process.
We allow return up to 5 days from the date of delivery. The order being return MUST be unused and it’s original packing must not be damaged/tempered.
Kindly DO NOT put tapes directly on the original product.
In case damaged/tempered packing, we will reject your refund, you will be required to collect it back from us within 5 days of delivery (on your cost).
A cancellation is permitted only up until an order is NOT dispatched (generally before 11:30 AM), we recommend you to call us immediately, if you wish to cancel.
In case order already dispatched, cancellation is NOT possible.
Yes, we offer an exchange as long as the product is returned in UNUSED and undamaged condition. Exchange is possibly only within the return window (5 days from the date of delivery).
Contact us for exchange, we will evaluate case.
Customer bears the return shipping charges as stated in our return policy. In case of exchange, customer bears exchanged product’s shipping as well.
NO! Take a picture of the parcel, Reject delivery & contact us immediately.
Let the courier explain us why they have opened a package.
Don’t worry, we are here to cover you if this situation arises.
This is not required unless you feel the package was tempered (then you should reject it) and ended up accepting it.
If you accept a tempered package, we will not entertain “different product” claim.
You should also capture a video while opening the said package which may come handy to claim insurance from the shipping company.
Kindly follow the instructions given in the return authorization.
Make sure to mention the order ID on top of the return.
We will NOT accept return shipment without an order ID as it’s not possible for us to find an order ID or hold such shipment.
We process refund in the original mode of payment only. Once refund issued, you will received an RRN (Refund Reference No.) email from the payment gateway. You should contact your bank with the reference no. to know the status of your refund (if not received even after 5 working days from RRN email)
